Tenfold’s Financial Empowerment Specialists assist clients to resolve their financial challenges and achieve their goals through in-person and/or telephone counseling sessions. S/he will be responsible for: Adhering to the Ann B. Barshinger Financial Empowerment Center’s counseling guidelines and protocols, providing information about and referrals to social service agencies or community programs that may be of assistance to clients, maintaining complete, accurate and up-to-date client files, including client intake information, budgets, action plans and any other documentation, recording required client information and counseling log notes in the appropriate data bases, maintaining regular contact with clients as necessary per counseling guidelines and needs of the client, and assuring certifications and training requirements are maintained.
- A Bachelor’s degree in finance, business or a related field is preferred, or a 2 year degree in counseling, finance, business or related field. 2+ years of relevant Job Experience may be considered in lieu of degree.
- Demonstrated personal financial management skills and experience.
- English fluency required, bi-lingual Spanish strongly preferred.
- Strong organizational and time management skills.
- Excellent communication skills, including writing, speaking, and listening skills.
- Computer-literate, with good knowledge of Microsoft Office applications.
- Sensitivity to cultural and socioeconomic characteristics of the client population served.
- A commitment to empowering others to resolve their own challenges and a conviction about the capacity of people to grow and change.
- Ability to establish a respectful relationship with clients to help them enhance skills and confidence.
- Capacity to maintain a helping role while setting appropriate limits.
- Ability to work collaboratively with other staff and service providers.
Qualified applicants can send a cover letter, resume, and three professional references to:
Todd Capitao, Director of Financial Empowerment
308 E. King Street
Lancaster PA 17602