Are you passionate about supporting rental stability efforts in the York market? Tenfold’s Housing Rights and Resources Center team is seeking a Mediation & Intake Specialist to join the team.

This person is responsible for working with the York Rental Stability Network Manager to establish need and process requests for mediation services, including assisting landlords and tenants with resolving disputes, including, but not limited to: payment of rent, Implied Warranty of Habitability, Lease Terms, and Covenant of Quiet Enjoyment. They will also respond to Tenants, Landlords, Property Managers, Community Members, Social Service Organizations, and Municipal Officials who reach out inquiring about Fair Housing, or Landlord and Tenant rights and responsibilities from York and Adams Counties and directly them appropriately.


Key Qualifications:

  1. A Bachelor’s degree in housing, finance, social work or a related field is preferred, or a 2 year degree in counseling, finance, business or related field. 2+ years of relevant Job Experience may be considered in lieu of degree.
  2. English fluency required, bi-lingual Spanish strongly preferred.
  3. Strong organizational and time management skills.
  4. Excellent communication skills, including writing, speaking, and listening skills.
  5. Computer-literate, with good knowledge of Microsoft Office applications.
  6. Sensitivity to cultural and socioeconomic characteristics of the client population served.
  7. A commitment to empowering others to resolve their own challenges and a conviction about thecapacity of people to grow and change.
  8. Ability to establish a respectful relationship with clients to help them enhance skills and confidence.
  9. Capacity to maintain a helping role while setting appropriate limits.
  10. Ability to work collaboratively with other staff and service providers.
  11. Commitment to Tenfold’s Core Values:
    1. We Value Empowerment
    2. We Value Innovation
    3. We Value Integrity
    4. We Value Diversity, Equity and Inclusion
    5. We Value Teamwork

This is a full time position working 40 hours per week.

Review of resumes will begin immediately and will continue until the position is filled.

View the full job description.

Qualified applicants should send, via e-mail: a letter of interest, resume and name and contact information for 3 professional references to: