The Program Manager coordinates all aspects of Tenfold’s Coordinated Entry, Outreach, and Pathways programs, including program development, implementation, administration, outcomes tracking and reporting, direct supervision of Coordinated Entry, Outreach, and Pathways staff, ongoing program compliance, ensuring that all accreditation standards are met and adhered to, and fostering coordination with referring entities, other service providers and community partners. The Program Manager participates in various components of the Lancaster County Homelessness Coalition and other community initiatives related to homelessness and housing. 

Key Qualifications

  • Minimum Education Requirements – Master’s Degree in social work or related field preferred; Bachelor’s Degree in social work or related field required 
  • Minimum of one year of management experience including supervising staff, two or more years preferred 
  • Minimum of two years of experience providing direct client service with low to moderate-income households 
  • Strong organizational, and time management skills, and detail-oriented 
  • Strong supervisory and people skills 
  • Capacity to foster teamwork, growth and excellence in staff 
  • Fluency in the English language is required. Bilingual in English and Spanish desired
  • Creative thinking
  • Flexibility with the capacity to adapt and change
  • Excellent communications skills
  • Budget and quantitative skills
  • Valid driver’s license and an insured personal vehicle required 
  • Competency with computers especially Microsoft Word, Excel, and Outlook. Experience with a client management database is helpful. 
  • Sensitivity to cultural and socioeconomic characteristics of populations served 
  • Commitment to empowering others to solve their own problems 
  • Belief in the capacity of people to grow and change 
  • The ability to work professionally and collaboratively within and beyond Tenfold
  • The capacity to meet required outcomes and service goals
  • The ability to set and manage appropriate boundaries and limits 
  • Commitment to Tenfold’s Core Values:
    1. We value Empowerment;
    2. We value Innovation;
    3. We value Integrity;
    4. We value Diversity, Equity & Inclusion;
    5. We value Teamwork.

View the full job description

Review of resumes will begin immediately and continue until a candidate is appointed. Qualified applicants should send, via e-mail (preferred) or U.S. mail, a cover letter, resume, and the names with contact information for 3 references to:

Sandra Schnee, Human Resources Manager

Tenfold

308 E. King Street

Lancaster PA 17602