The role of the Case Manager is to provide Permanent Supportive Housing services to establish and maintain housing stability for families in the Market View and Hearthside Programs. Services provided may include case management, housing and budget counseling, connections to community resources, linkage to opportunities to increase incomes, tenant/landlord relationship building, and creative problem-solving.
Key Qualifications
• Minimum Education Requirements- Bachelor’s Degree in Human Services preferred. Minimum of a 2 year degree AND relevant work experience
• Excellent communication skills especially listening, meditation and writing skills
• Possess strong organizational skills with the ability to meet a demanding workload
• Detail-oriented to complete requirements of files and contract compliance
• Creative thinker
• Knowledge or understanding of tenant’s rights and responsibilities as well as “best practices” case
management, especially related to housing
• Concentrated and thorough record-keeping, budgeting, and mathematical skills
• Demonstrated knowledge of county social service agencies and community programs
• Fluency in the English language is required. Spanish-speaking ability is an added asset, but is not required
• Experience with computer and knowledge of Microsoft Office
• Valid driver’s license and a car that is legally registered and insured
• Sensitivity to cultural and socioeconomic characteristics of the population served
• A commitment to empowering others to solve their own problems
• A commitment to Tenfold’s core values: Empowerment; Teamwork, Integrity, Innovation & DEI
• A conviction about the capacity of people to grow and change
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence
• The ability to work collaboratively with other personnel and/or service providers or professionals
• The capacity to maintain a helping role and to intervene appropriately to meet service goals
• The ability to set appropriate limits
Review of resumes will begin immediately and continue until a candidate is appointed. Qualified applicants should send, via e-mail (preferred) or U.S. mail, a cover letter, resume, and the names with contact information for 3 references to:
Sandra Schnee, Human Resources Manager
Tenfold
308 E. King Street
Lancaster PA 17602