The Rental Stability Network Program Manager will work collaboratively with the Housing Rights & Resources team to develop, launch, and manage a Risk Mitigation and Mediation Program in York City and County. Works to build strong relationships with social service providers in the region and establish Tenfold as the trusted partner for landlord engagement. Handles intakes of program applications, manages program data to determine effectiveness, and provides regular reporting on program metrics. Oversees the Mediation Housing Counselor (MHC).
1. Bachelor’s degree with a minimum of 2 years of experience in related work.
2. Excellent attention to detail and organizational skills
3. Strong aptitude for program evaluation and data tracking.
4. Excellent communication skills, both interpersonally and in a group setting.
5. Demonstrated high proficiency and experience in all computer functions, especially Excel, Word, Powerpoint, Outlook, and Teams required, and willingness to learn client management software systems
6. Demonstrated ability to prioritize and work flexibly and efficiently – producing high-quality work and meeting deadlines.
7. Self-motivated with the ability to manage own workload and take initiative in carrying out responsibilities
8. Ability to interact professionally with various colleagues, community members, and housing providers to resolve questions, issues, or problems that arise within this program.
9. Sensitivity to cultural and socioeconomic characteristics of populations served
10. Commitment to supporting and fostering Tenfold’s mission and service philosophy, including Core Values of empowerment, innovation, diversity, equity and inclusion, teamwork and integrity.
11. Ability to work collaboratively
12. Experience working in York City and County.
13. Capacity to maintain confidentiality and appropriate professional boundaries
14. Ability to speak Spanish preferred.
This is a full-time position working 40 hours per week.
Review of resumes will begin immediately and will continue until the position is filled.
Qualified applicants should send, via e-mail: a letter of interest, resume, and name and contact information for 3 professional references to:
Sandra Schnee, Human Resources Manager