TLC generally accommodates approximately 200 individuals each year, which includes around 40 veterans and between 80 to 100 children. For numerous families, TLC represents the sole shelter where they can remain together. Operating 24/7/365, TLC is supported by the director of programs and two full-time case managers who deliver intensive supportive services aimed at empowering participants to overcome any housing challenges they encounter and to secure sustainable permanent housing as swiftly as possible for each family.

Each household creates its own personalized housing plan goals, and discussions regarding their exit strategy for permanent housing commence at the intake stage. All services are tailored to individual needs, with goals set by each participant for their household. The only commonality among all is the safety rules and expectations that apply to everyone.

While there will be only 46 units after the renovation, rather than 52, the project is reconfiguring the space and merging the smallest very tiny units into the adjoining ones to create large rooms that can serve larger sized families, which is a community need. It is also adding “lock-out” doors between 9 pairs of smaller units so each pair can be used separately or be opened into one unit for a family. The total maximum capacity will remain about the same and we expect to serve about the same number of individuals annually as before.